Delivery

• Delivery charges are as follows:

UK & Northern Ireland

Free (Economy 3-5 Working Days)

£2.00 (Standard 1-3 Working Days)

£7.00 (Express 1 Working Day Guarenteed)

Europe

Flat Fee = £5.00

Each item = £1.00

Rest of the World

1st Items = £7.00

Each additional item = £2.50

All orders are processed during office hours (Mon to Fri 9am -5pm) and delivered by our chosen postal service (Mon – Sat). No deliveries are made on a Sunday.

• All orders are sent by tracked delivery and a signature will be required. Delivery times cannot be specified and delivery times can be affected by public holidays.

• We aim to have your order delivered within 5 working days however we use a third party postal service and cannot guarantee delivery times unless guarenteed Express delivery is selected.

• Majority of our orders are dispatched by Royal Mail and in the event that they are unable to deliver the order it will be held at their sorting office for 7 days awaiting collection.

• Orders that have been returned to us due to no one home or incorrect address will incur an administration charge of £3.50 to get the order re-delivered.

Returns

• We operate a no quibble returns policy therefore if you are not happy with your purchase simply return it.

• Goods must be returned within 14 days of receipt in original packaging. Please do not tape/write on the shoe boxes as the goods must be in re-saleable condition. Goods that are received with damaged packaging will incur a damage cost.

• Postage costs of delivered orders are non refundable.

• Return postage costs are the responsibility of the customer and will not be refunded.

• Please return the goods to Heels2Bags, 10A High Street, Wem, Shropshire, SY4 5AA together with your details and reasons for return. Refunds will be processed within 5 working days of receiving the returned goods.

• To exchange an order please place a new order for the item you would like to exchange for and make payment and we will dispatch this item to you. Then return the unwanted item to the above address and send an email to info@heels2bags.co.uk to confirm. We will then arrange a refund of the returned item when it arrives.